What information should I send first?

Start with the product category, application, estimated quantity, destination country, and any drawings, site photos, road width, pole height, or document checklist you already have.

Can you quote without a model number?

Yes. Many buyers start from the application. We can help narrow the product category first, then confirm model, configuration, documents, and commercial terms after the requirements are clearer.

What shipping terms are available?

Shipping terms are discussed by order scope. EXW, FOB, or CFR are common starting points; CIF and destination-side delivery responsibilities are reviewed case by case.

What certifications do your products have?

Available certification, test, factory, and packing files depend on the exact model, target market, and project requirement.

Do you provide installation support?

We can discuss basic documents needed for order communication, installation reference, and product confirmation. Project-specific support depends on the selected product and order scope.

FAQ - Frequently Asked Questions | New Pengfei Lighting

Still Have Questions?

Send product category, quantity, destination country, and whether you also need poles or customization.